Return Policy

    • How do I make a return?

      • For orders within continental US, Alaska, Hawaii and Puerto Rico, simply shoot us an email at support@mamaway.com
        Our friendly customer service team will get back to you within 24 business hours to see if your return is eligible for a refund.
      • Once approved, you can mail your package back to us with the tax invoice and receipt attached at any post office with trackable service.
  • How do refunds work?

    • Once your return is received and inspected, we will send you a notification email to let you know that we have received your returned item. We will also notify you if the refund has been denied or not. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within several business days.
    • Online purchases made through MAMAWAY can be returned within 30 days of the date shown on the tax invoice.
    • Any purchased product(s) must be returned in all of its original packaging and in the original condition as it arrived, with all labels and tags attached. Please note a return can still be denied if there is any damage to the product.

    My clothes didn't fit me/the color was not what I expected, can I still get a refund?

    • We will only accept and refund the return shipping fee for an imperfect item shipped. We regret to inform that personal reasons such as the dissatisfaction with the size or color will still be charged return postage. We strongly advise customers to use their discretion and keep in mind the exact measurements of their size and that colors may or may not appear exactly as it does in the product image when making a purchase.

    I already wore my bra but I didn't really like it as much as I thought I would, can I still get a refund?

    • Due to hygiene and safety concerns, personal hygiene items including underwear, bras, briefs, etc. which have been worn at all and soiled will not be acceptable for a refund.

    I mailed my return successfully and it has already been 2 days but I have not received a refund yet, how come?

    • If you haven’t received a refund yet, first check your bank account; usually it takes several business days for the transaction to actually show up in your account.
      If the refund has not been processed yet, contact your credit or debit card company as it may take some time before your refund is actually processed.

    I mailed back my return but it got lost/damaged, now what?

    • We regret to inform you that a lost or damaged parcel in transit is solely the responsibility of the carrier.

     

If you’ve you have done all of this and you still have not received your refund yet, please contact us at support@mamaway.com and we will promptly attend to your issue within 24 business hours.

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        Find Your Perfect Fit

        It's hard to know which size to buy when you are pregnant and in between sizes.
        Please use the following tips as a guide to help you decide which size to buy.

        It's hard to know which size to buy when you are pregnant and in between sizes.  please use the following tips as a guide to help you decide which size to buy.


        TOPS & DRESSES

        We recommend you stay with your pre-pregnancy size when choosing maternity wear. The main changes will be in your bust.

        * Not all sizes available in all styles 

         

        MATERNITY SUPPORT BELT

        To get your size, start at your belly button and go all the way around then match your measurement to the corresponding size.

        RECOVERY SHAPER TOPS
        For our recovery shaper tops, we suggest you choose one size smaller than your normal clothing size for a better fit.

         POSTNATAL BELLY BAND

        Early stages of pregnancy: please use your pre-pregnancy body size.
        Close to your due date : please select one size smaller than your current size.

        MATERNITY BRA SIZING TIPS

        During Pregnancy: Our under bust size will gradually increase as your baby grows, for up to one cup size.
        Postnatal: Avoid buying maternity bras in the first two weeks, as your bust (cup size) will increase significantly to prepare for breastfeeding. It usually settles in the second week.


        * Not all sizes available in all styles