SHOPPING

  • How do I purchase items from the Mamaway website?
    • Purchasing our products online is fast and simple.
      Start by clicking on the Header for Collections you want. Then all you need to do is browse and select your items.
    • Once you have completed shopping, click on "My Shopping Cart" at the top right hand corner of the page and proceed to "Checkout".
    • If you are having any difficulty shopping online with Mamaway, please contact us via our online contact form.
      Please note that for security reasons, you are required to create an account in order to shop at our online store.
  • What payment methods can I use to pay for my items?
    • Mamaway accepts both PayPal and most major credit cards (VISA, Master Card, American Express and Discover).
  • What do I do if the product I receive is faulty?
    • From start to finish, the Mamaway team works to ensure that the product you receive is in perfect condition.
      Mamaway has a 100% Satisfaction Guarantee! If you have received an item that is in some way faulty, we will exchange it for you ASAP. Please contact our customer service team via our online contact form so we can replace your item, give you a refund or exchange the item for a different product with the same price or less. For further information, please see our Return page.
  • How do your tops and dresses work for easy breastfeeding?
    • Our tops and dresses are designed so that breastfeeding is easy and can be done without the hassle of breastfeeding covers, shawls and all that other mumbo jumbo!
      Being able to breastfeed easily in our clothes is just half of our focus. Our other aim is to provide an outfit that looks gorgeous on you.
      That's why it can some times be hard, at first glance, to see where the openings in our tops and dresses are for nursing your baby.
  • Can I add to, change or cancel my order while it is being processed?
    • If you have completed your order but then realized you forgot to add something or saw something else that you want instead,
      please contact us as soon as possible and our customer service team will do their best to assist you.

SHIPPING

  • Does Mamaway deliver internationally?
    • For free shipping now only available in US.
  • More questions about shipping? Please check our Shipping Policy.

ACCOUNT

  • What should I do if I have forgotten my password?
    • Click "Forgot your password" when you are on the login page.
    • Enter your email, then click "Submit.”
    • A new password will be sent to your email.
    • Please change the password once you have logged in.
    • For security reasons, our customer service team is not allowed to check or revise your password.
  • Can I change my member account?
    • Yes. You can do this by contacting our customer service team .
      Alternatively, you are welcome to register a brand new account.
      *Please note, for customer confidentiality reasons, if you require us to assist you with changing your account (e.g. your email address) then we will need to ask some questions to ensure we are speaking to the correct person.

RETURN & EXCHANGE

  • How do I make a return?
    • For international orders, we only process refunds for faulty or wrongly supplied products.
      Please reach our customer service for further assistance.
  • Can I return online purchases at your stores?
    • For online orders, refunds can only be issued on mamawayinternational.myshopify.com and cannot be accepted in Mamaway retail stores.
  • Can I return a sale item?
    • All sale items under the SALE category are eligible for an exchange or online credit refund only.
      If you return any items that are part of a bundle deal, the items will be refunded at the discounted price or as the percentage price calculated by Mamaway that was paid and not at the original full price.
      Promotional offers will be honored when exchanging size and style, but in the case your request is unavailable, promotional offers will not be extended to your new order.
  • Do I need to return my free gifts?
    • Free gifts are NOT eligible for a refund or exchange,
      and must be returned in the case that your remaining order total is below the minimum value to receive the gift,
      otherwise the full price of the gift will be deducted from your refund.
  • How long does it take to process my return?
    • Return parcels can take 2-5 business days to reach us.
      Once your return has been received at our warehouse, the request will be processed within 3-4 business days.
      Our return team will notify you once we it has been processed.
  • Faulty stock
    • We make every effort to provide goods of the highest quality to our customers so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please email us at support@mamaway.com.

ABOUT RING SLING

  • Can I use the sling for A premature baby?

    • Yes, the babywearing itself provides a womb-like environment which makes the preemie feel comfortable and secure.

  • Will my baby fall out of the sling?

    • You have to really practice to make it perfect and in a safe way. How you set up your baby inside the sling will be the key to protect baby falling out of the sling. Please make sure that feet are positioned safely inside and that the body is well-supported when you use the sling. Instruction please check here.

  • Can I still use it for my toddler?

    • Of course! Our slings can be used for toddlers of up to 3 years. The sling can sustain 50 kg of weight.

  • Is it possible to wear my twins?

    • The sling can sustain 50 kg of weight. However, for safety, you should use two slings, one for each baby.

  • How do I wash my carrier?

    • For longevity of the sling, we recommend hand washing or placing in a washing bag when you use a washing machine.

  • Would this fit me if I’m a big woman?

    • Mamaway sling is a one-size-fits-all item and is large enough to fit any size, even plus-sizes. All you need to do is adjust the sling using the double-ring system and set it to the right level that you think would suit you.

  • Can I use it if I had a C-section?

    • Yes, but not right after surgery. We suggest you use it only after you have fully recovered.

  • Is the plastic ring safe and will not break?

    • Actually our rings are not plastic but 100% woven nylon. It’s more durable than plastic and safer than metal rings.

  • Is it better than baby pouches?

  • What is the maximum weight the sling can handle?

    • Mamaway sling is proven to withstand up to 50kg weight for 24 hours continuously.

  • Which shoulder is THE best FOR use?

    • It depends on your dominant arm. If your dominant, busy arm is your right, you should put the ring on top of your left so your right arm can move freely.

  • Can I use the sling if I am on A wheelchair?

    • If you are on a wheelchair, the weight of the baby can also be distributed onto your feet as supported by the wheelchair.

  • Are the padded slings more comfortable than other carriers?

    • Our slings are thin, lightweight and ergonomic. The thin but ultra strong fabric makes the sling lighter and more breathable for both you and your the baby. Since the entire fabric is of the same thickness, the weight is evenly distributed along your shoulder and back. Padded slings dig into your shoulder causing pressure to concentrate on the area which can cause not just stress, but even potential harm to your arm.

  • Are there different sizes?

    • Our sling comes in a one-size-fits-all size.

  • What is the fiber content of the sling?

    • The slings are made out of 100% cotton.

  • Did you use chemicals that will harm our baby?

    • No, our slings do not contain any harmful, toxic chemicals.

  • Why is Mamaway priced higher than others?

    • Mamaway is committed to use only the highest quality materials to make slings for you and your baby's most comfort and safety. Unlike other baby slings which may only be functional but not very fashionable or vice-versa, Mamaway encapsulates both along with our main purpose to provide safe slings for carrying your baby.

  • Will I have difficulty in setting the sling up?

    • It's easy, of course.We understand that first-time users might have some difficulty, but just follow the instructions and it will get easier with each wear, we promise.

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Find Your Perfect Fit

It's hard to know which size to buy when you are pregnant and in between sizes.
Please use the following tips as a guide to help you decide which size to buy.

It's hard to know which size to buy when you are pregnant and in between sizes.  please use the following tips as a guide to help you decide which size to buy.


TOPS & DRESSES

We recommend you stay with your pre-pregnancy size when choosing maternity wear. The main changes will be in your bust.

* Not all sizes available in all styles 

 

MATERNITY SUPPORT BELT

To get your size, start at your belly button and go all the way around then match your measurement to the corresponding size.

RECOVERY SHAPER TOPS
For our recovery shaper tops, we suggest you choose one size smaller than your normal clothing size for a better fit.

 POSTNATAL BELLY BAND

Early stages of pregnancy: please use your pre-pregnancy body size.
Close to your due date : please select one size smaller than your current size.

MATERNITY BRA SIZING TIPS

During Pregnancy: Our under bust size will gradually increase as your baby grows, for up to one cup size.
Postnatal: Avoid buying maternity bras in the first two weeks, as your bust (cup size) will increase significantly to prepare for breastfeeding. It usually settles in the second week.


* Not all sizes available in all styles